Terms and Conditions
Please read the following conditions carefully prior to purchase, as placement of an order implies your acceptance of them.
The following Terms and Conditions govern the use of the Kim & Eve Website ("Site"), the materials and information contained therein and related services made available to you via this Site. If you do not agree to these Terms and Conditions, please do not visit or use the Site. Kim & Eve may from time to time change this Site (including these Terms & Conditions of use). Please read these Terms and Conditions and re-read before subsequent use.
If you have any questions about the Terms and Conditions, the practices of Kim & Eve or your dealings with this Website, you can contact us at firstname.lastname@example.org
RETURNS AND EXCHANGES
Please choose carefully as we are unable to offer refunds on items due to change of mind.
We are happy to offer an exchange or online credit for all change of mind purchases so long as:
The item is returned within 14 days of purchase
The item is in original condition
The item is not damaged, used or altered
Unfortunately refunds or exchanges are not available for jewellery or Custom Made items. Refunds on these items will only be accepted if the item is faulty.
The customer is responsible for return shipping and all-inclusive delivery charges. All items being returned must be insured. All returns need to be traceable through Australia Post to ensure safe delivery for both the customer and Kim and Eve.
If you receive faulty or incorrect items, we will pay the postage costs for a replacement. However, if the product is correct or not faulty, and you have changed your mind, then return shipping costs will be incurred by the customer.
Due to the related Australian Health Acts, there is no exchange or refund on used bed linen, unless the product has a manufacturing fault.
We will always to our best to ensure your product arrives unharmed, however in the event that it does arrived damaged, please contact us via email at email@example.com within 7 days, and we will organise a replacement, credit or refund. In the event that you receive a damaged item and we are unable to exchange that item for you, we will refund you. Refunds will be processed via your original payment method. Please allow 3-10 working days after we receive that item for your refund to appear in your account.
We are not responsible for refunding money or price adjustments for items that were purchased at full price and have been subsequently marked down after the purchase date.
Please note that the majority of our items are handmade and slight variations may occur. These are a showcase of the individuality of each item and are not considered a fault.
Note: depending on the resolution of the screen you use to access the website, the colours of products as displayed on this website may not constitute an accurate depiction of the true colour of the item.
All prices are listed in Australian Dollars, and include 10% GST, however prices do not include shipping. Please read below for all shipping information. Payments are only accepted in Australian Dollars
DUTIES & TAXES AND INTERNATIONAL TRACKING
International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. Kim and Eve has no control over processing times or duty rates by Customs in each country.
Unfortunately, Kim and Eve cannot be held responsible for the delivery services of Australia Post, or any other courier service. Any items missing/stolen or undelivered due to incorrect information cannot be replaced by Kim and Eve. If this is the case, please contact Australia Post immediately. Otherwise, please contact us and we can discuss your options.
You must comply with all proprietary and copyright notices on this Site. This Website is owned by Kim & Eve and is subject to copyright. The information on this Site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia), you must not in any form or by any means:
- copy, adapt, reproduce, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or material on this website;
- alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this website which can be accessed through this website; or
- use or apply, for commercial purposes any material or information on this website, without the prior written consent of Kim & Eve.
- All trademarks, brands and names appearing on this Site are the property of their respective owners.
Thankyou so much for shopping with Kim & Eve